| From | To | Job Title | Employer Name | Country | Description |
| 01/2008 | Present | Outlet Manager | 3 Degrees Cafe & Restaurant | United Arab Emirates | -Responsible for proper training of staff regarding drinks, foodm sandwiches and salads preparation
-Interacts with customers and sees to it that excellent customer service is achieved
-Ensures proper inventory and stocking is done accordingly as per guidelines
-Follows and ensures that proper cash handling procedure is strictly implemented
-Responsible for the overall store opeartion, increasing sales and profit |
| 03/2004 | 04/2007 | Assistant Manager | Ginos Cafe | United Arab Emirates | -Ensure proper cash control
-Carry out sampling, up selling and suggestive selling with all customers
-Training of staff to prepare drins, sandwiches and salad as per standards
-Ensures shop cleanliness as well as maintaining all equipments
-Responsbile for sales growth and improving profit |
| 08/2002 | 10/2003 | Lead Barista | Star Bucks Cafe | Qatar | -Welcomes and connects with customers
-Determine customers needs and suggest appropriate products
-Offers customers demonstrations and samples of product
-Encouraging customer interaction
-Prepares beverage to Starbucks standard
-Follows and take a lead in directing others to follow, policy and procedures for operational flows of each station and in applying standards for merchandising stock. Follws and qguides others in Cash handling procedures
-Follows inventory stocking and recording guidelines
-Contributes to store goals for increasing sales and improving profit |
| 06/2001 | 05/2002 | Assistant Manager | Seattles Best Coffe | Philippines | · Sees to it that managing of shift is done in an organized and efficient way
· Handles inquiry on merchandise items, café products, café ambiance and any open information concerning business operation
· Supervises barista in adhering to standard operation procedures
· Ensures basic housekeeping & café sanitation procedures.
· Monitors the baristas performance and evaluates their performance.
· Assist the café manager on reports, budget planning and training programs. |
| 02/2000 | 05/2001 | Assistant Manager | Haagen Dazs | United Arab Emirates | · Assists in the overall operations of the restaurant
· Helps improve service standards and introduce creative setups
· Maintains a high profile within the restaurant during service periods with the emphasis on guest relations and needs
· Assists the Shop Manager on reports budget policy, future planning, promotions and marketing
· Coordinates training programs based on standards and encourage staff to enhance the quality of service skills and standards |
| 04/1998 | 03/1999 | Assistant Store Manager | Bruger King | Philippines | · Handle manpower requirements of the restaurant
· Supervise counter personnel to ensure that customers needs are promptly and courteously satisfied
· Supervise food handlers to ensure quality of products
· Monitor cash on hand of every quality of products
· Monitor cash on hand of every counter shift change and provide data for bank deposits.
· Provide regular job training to personnel on all areas of restaurant operations. |
| 10/1994 | 02/1998 | Store Manager | Chowking Foods Corporation | Philippines | · Supervises outlet shift operations and ensures food service cleanliness and customer service are accordingly to standards.
· Plans, organizes, controls and monitors all aspects of store operations financial production and marketing aspects. |